Shipping Information
COVID-19 Impacts & Our Customer Care Commitment
With the spread of COVID-19, the increase in ecommerce shopping volume, and process changes we've made to protect the health of our distribution center workers, we, like you all, are adjusting to the rapidly changing circumstances. What hasn't changed is our commitment to excellent customer care.
We continue to deliver most of our orders to the Contiguous U.S. within 1 to 3 business days. However, some orders may experience carrier delays. We apologize for any inconvenience and thank you for your continued support.
- FREE 1 to 3 Day Delivery on Orders Over $65
- FAST 1 to 3 Day Delivery to Contiguous U.S.
- FREE Shipping Policy
- Warm Weather Shipping - Fast Ship & Cool Ship
- Our No Melt Guarantee
- Shipping to Alaska and Hawaii
- Shipping to P.O. boxes, APO/FPO and International Addresses
- Tracking Your Package
FREE 1 to 3 Day Delivery on Orders Over $65
Orders are shipped via FedEx and other premium carriers for the 48 contiguous states and via U.S. Postal Service Priority Mail for Alaska and Hawaii.
For Standard Delivery (1-3 Business Days)
Orders Up to $15.00
$9.95
$15.01 - $30.00
$10.95
$30.01 - $50.00
$11.95
$50.01 - $65.00
$12.95
$65.01 and Over
FREE*
For Alaska and Hawaii
Add $18.00
Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
FREE Shipping Policy
You will receive FREE Shipping on all orders over $65. Alaska and Hawaii surcharges and fees still apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
Warm Weather Shipping – Fast Ship & Cool Ship
Shipping heat sensitive products, isn't easy. You've probably seen some e-tailers eliminate these products from their online stores during the summer months or add unreasonably high surcharges to orders containing heat sensitive products.
At World Pantry we've spent the last 22 years perfecting the shipment of heat sensitive products. We've tested a myriad of insulators, cold packs and shipping speeds to guarantee you receive your products in the condition you'd expect from your favorite brand. We even store all heat sensitive products in 24/7 temperature-controlled rooms at all of our fulfillment centers.
Our algorithm-driven packaging and delivery Shipping Selector analyzes the current temperature in your geographic region and pairs that with your distance from one of our temperature controlled warehouses to recommend the best combination of Fast Ship & Cool Ship options. Our logistics team then uses that data driven directive to pick, pack and ship your favorite products. And that's the driver behind our No Melt Guarantee!
Cool Ship Details
When transit routes or destination temperatures are over 74 degrees F, orders will be shipped in insulated packaging with cold packs to protect these products from the heat and/or will ship at expedited speeds due to our FAST 1 to 3 Day Delivery program.
Additionally, depending on your location and travel time, we may only ship these orders on Monday, Tuesday, or Wednesday so your order will not be in transit or held at a shipping hub over the weekend. This ensures you receive the freshest product possible.
Our No Melt Guarantee
Our No Melt Guarantee is backed by our everyday 100% Customer Satisfaction Guarantee. When you receive your products, you can rest assured they'll arrive in optimal condition due to expedited shipping and/or the addition of Cool Ship packaging. And if on the off chance they don't, we'll do whatever it takes to make it right.
We want you to enjoy the freshest and most delicious products possible-after all, that's why you purchased from us, right?
If you want to enjoy risk free shipment of your favorite chocolates, protein bars or other products on an ongoing basis, consider signing up for Auto Delivery.
FAST 1 to 3 Day Delivery to Contiguous U.S.
When you order by the cutoff time Monday through Friday (excluding major holidays), most orders will ship that same day and you will receive it in 1 to 3 business days depending on your ZIP Code. Check out our ZIP Code delivery time tool to find your delivery time. Note that the cutoff time is in the time zone of the order's destination.
Some circumstances may result in delayed shipping or delivery:
- Credit card payment issue
- Incorrect shipping addresses
- Orders held because items are out of stock. On infrequent occasions, we may be out of stock in your region’s warehouse. In this case your order may take longer as we await product or ship from an alternate warehouse if available. We will contact you if this happens.
- Fedex or other premium carrier circumstances (severe weather, etc.)
What if you are not home? The delivery driver will use her discretion as to whether she will require a signature or if she will leave the package at the door, with a building manager, or with a neighbor. If the delivery driver does determine that she needs a signature, then she will make several attempts to secure one.
Shipping to Alaska and Hawaii
Standard Delivery to these addresses is available for an extra charge of $18.00. Orders will be shipped via U.S. Postal Service Priority Mail and therefore P.O. Boxes are acceptable.
NOTE: Heavy Orders (Orders Over 60 lbs.) shipped to Alaska and Hawaii may require an overweight surcharge IN ADDITION to the regular $18.00 surcharge. We will contact you prior to shipping if any additional surcharge is required.
Shipping to P.O. Boxes, APO/FPO and International Addresses
We apologize, but at this time, we are unable to ship to P.O. Boxes, APO/FPO and International addresses.
Tracking Your Package
We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. You can also track the status of your shipment from My Account.